- How to Join
Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
- How to order
Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
We accept the following forms of payment:
- Credit Card
- American Express
- Shipping Method : Parcel Service
- Shipping Area : A Region.
- Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
- Delivery Time : 5 - 15 days
International shipping may take up to average 5~15 business days to get delivered.
There could be a delay in shipping due to shipping courier or custom issue by countries/areas.
Other helpful information
> Combined Shipping Service
The purpose of this service is to reduce unnecessary shipping fee applied to buyer.
[ Combine shipment regulations ]
1. Once the delivery process for the item is proceeded, you are not able to request combined order.
2. Once you complete the payment for one order, you cannot add more items in that order. If you want to add more items, you need to make new order and request combined shipment.
3. Please be noticed that you are only allowed to apply combined shipping once before the item is sent out from the seller.
4. Shipping information should be the same(even the space and letter case of upper/lower).
(Address/ Recipient’s name, etc.) And package's estimated weight must upper/lower)not exceed weight of 30kg.
If there is any difference with the delivery information, the system will not allow you to combine your orders.
Once the combined shipping has done, you can't set back.
> International Shipping Fee
International shipping fee for all items deliver to worldwide.
This is done by estimated weight data which was inputted in our system and applied every time the goods are ordered for International shipping.
1. Payment completion - This means either your estimated shipping fee is bigger than actual shipping fee. The outstanding balance will automatically be deposited into your Cash Balance.
2. Awaiting payment - This means you have to pay additional shipping fee due to estimated shipping fee is less than actual shipping fee. When this appears, it is required for users to pay their outstanding fee immediately for further process.
> Tracking Packages
You can track your items at ‘My page’. If you have any problems or inquiry regarding International shipping process,
you can contact to customer service center providing follow information.
1. Shipment Number: Could be one or more order is combined and shipped as one shipment.
2. Order number: Multiple items(transactions)on one cart.
3. Transaction Number: created per item.
- Returns & Exchanges
1. Address for returns and exchanges:
-  경기도 파주시 광탄면 진지로 106 ck로지스 물류센터
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.